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PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by rclightsystems.com (the "Supplier") to you (the "Customer").
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods.
2.5 We are NOT VAT registered so are not able to provide a VAT receipt for purchases. It also means there is no reduction for international orders.
2.6 We operate "Delivery-At-Place" based sales. This means that you the Customer are responsible for any import charges associated with the delivery of your order. This could include local Duty, VAT and courier charges.
3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever.
4. Delivery
4.1 The goods you order will be delivered to the address you give when you place your order.
4.2 The supplier aims to pack orders and book delivery within 1 business day of the order being placed (excluding items that are built to order) and assuming all stock items are available. (A business day is any day other than weekends and bank or other public holidays, based on UK calendar). You will receive an email with a tracking number once your order is placed in the hands of the delivery agent.
4.3 If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.7 Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
4.8 The Supplier offers standard and courier based delivery options. Delivery times for standard (non courier) delivery cannot be guaranteed, delivery times for courier options are as defined by the courier provider. Standard delivery options use Royal Mail for the UK parts of the delivery and the Customers national carrier where different for international orders. International orders will require customs clearance and the Customer accepts this process is non-deterministic in timing.
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5 Risk
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of: the goods, and all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
6. Your right of cancellation
6.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
6.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or e -mail, giving details of the goods ordered and (where appropriate) their delivery.
6.3 Except in the case of faulty or materially mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the Supplier’s address. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, after receiving notification in accordance with clause 7.3 or 7.4, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
6.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
6.5 Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
6.6 You do not have the right to cancel the contract if the order is for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
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7. Warranty
7.1 All goods supplied by the Supplier are warranted free from defects for a period of 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.
7.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing by e-mail within 14 days.
7.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing by e-mail, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
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8. Limitation of Liability.
8.1 To the extent permitted by law, Supplier shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to in this web site, or from the use or inability to use any of the information contained or accessed from this web site. Supplier will not be liable for any loss or damage related to any business, such as loss of data, loss of profits, business interruption or any other indirect, special or consequential loss or damage caused to that business. Supplier will not be liable for any delay or failure to perform our respective obligations under this contract due to circumstances beyond our reasonable control. If any of these terms or disclaimers shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
8.2 The Customer shall indemnify the Supplier against all damages, costs, claims and expenses suffered by arising from loss or damage to any equipment (including that of third parties) caused by the Customer, or its agent or employees.
8.3 The Supplier shall not be liable to the Customer or be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of the Supplier's obligations if the delay or failure was due to any cause beyond the Supplier's reasonable control.
8.4 The Customer is responsible for ensuring that the goods supplied are suitable for the purpose intended. The Supplier, whilst making all reasonable efforts to ensure that goods supplied meet the requirements of the Customer, shall not be liable to the Customer for any losses should suitability not have been verified prior to use. The Supplier, at his discretion, may accept the return of unsuitable goods supplied for exchange or full or partial refund. In the case of customised goods being supplied which prove to be unsuitable through no fault of the Supplier, return will only be accepted should those goods, in the opinion of the Supplier, be resalable.
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9. Data Protection
9.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
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10. Descriptions
10.1 Product images are for illustrative purposes only and may differ from the actual product. All images on the Supplier’s web site are the Supplier’s copy right material unless otherwise stated, and in either case may not be reproduced in any form without the copyright owner’s prior written consent.
10.2 In line with our policy of continual product improvement, we reserve the right to make design or product alterations, or to discontinue any product as may become necessary without prior notification.
10.3 Technical Data and Information contained on-line, in technical publications or within sales literature are for guidance only and we will not be held responsible for any misinterpretations or mistakes due to such information. Supplier will not be held liable for verbal advice given other than in the case of fraudulent information.
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11. Returns
11.1. Under the terms of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your purchase agreement with the Supplier provided that you give written notice of your intent to cancel within seven working days from the day after that on which you receive the goods.
11.2. We will accept goods for return within 14 days of receipt on the condition that the goods are in new & unused condition. Any items supplied in manufacturer’s packaging must be returned in the same, undamaged packaging, inclusive of any internal protective packaging.
11.3. Except for faulty / incorrectly supplied items, non-stock goods which have been custom built will not receive a full refund, however, they may at Supplier’s sole discretion, be eligible for a partial refund
11.4. Returns Procedure.
11.4.1. First contact us by e-mail & obtain an RMA number, failure to do so will delay processing of Goods returned.
11.4.2. It is recommended that goods be returned via a tracked delivery method (recorded delivery / carrier etc) we will not be responsible for any loss in transit.
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12. Language and Jurisdiction
12.1. All information on this web site & all communications from the Supplier will be through the medium of English
12.2. These terms of sale and the supply of the goods will be subject to the law of England & Wales and the English & Welsh courts will have jurisdiction in respect of any dispute arising from the contract.
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